If your order arrives differently from what you approved, please contact your sales representative, and we will be pleased to help address any general issues you may have with your orders.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. If you do not contact us within this time frame, we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or rerun.
Once you have contacted us, we will then have five (5) business days to determine if a reproduction or refund is appropriate, or to advise you that more information is needed to process your inquiry. We may request additional information to verify an inquiry within a reasonable time, then provide a rerun of your order or refund.
We'll even pay the shipping to get the problem product returned. We are in this for the long-haul and will work with you to be sure you're 100% satisfied. Really!